Good afternoon Emily. Thank you for this really positive feedback relating to your experience and importantly, that of your grandma at our Bluebell House Residential Care Home in Westward Ho! North Devon. It's lovely to read that you are really pleased with the care that your grandma has received, that our care team are always attentive to her needs and that she feels safe and secure. Thank you for highlighting the fantastic work of the activities coordinator - that is, indeed, a very challenging role where a great deal of motivation, energy and perseverance is required - but is also hugely rewarding to everybody on the team - residents and carers alike - who all benefit. I note the three stars for cleanliness, that's a bit lower than we would like - please do talk to the care home manager if you have any particular concerns. Thank you again for this positive feedback, kindest regards, Nathan.