Thank you so much for taking the time to write this really detailed and clearly heart felt review of your experience with our Care Team and Care Home at Primrose House in Westward Ho. I am, of courses, very sorry to learn that your mum had a serious stroke in 2024. At the same time I'm really pleased that our Care Team have been able to provide both you and her with such good care and support since. It's lovely to read that our team at Primrose has has been 'absolutely brilliant' and that our Care Home Manager made you feel really welcome from the start. We are very fortunate to have an exceptional manager at Primrose House, leading and supporting an exceptional team who in turn support her. Your detailed review will provide countless other people, who may be starting out on a journey to find out about care homes owing to their own difficult personal circumstances, with a great deal of comfort and reassurance. Thank you again.