Thank you for your review of The Cambridgeshire Care Home, we take your feedback very seriously. We realise it is difficult for some of our Residents, who are sometimes also hard of hearing, to understand conversation from time to time, despite all our staff having an excellent level of English, both spoken and written, which is assessed prior to employment. Our aim is to provide the best possible care to those we support; so we will be addressing your feedback to all our teams to remind them to address our Residents directly and give them time to respond. We are delighted that you recognise the opportunities we offer Residents to meet, make new companions, have a choice of activities and that we are encouraging and supporting them to carry on their hobbies and interests and to try new things. Thank you once again, we look forward to seeing you soon.