Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you've found our staff welcoming and attentive, and that they were able to respond quickly when your mum wasn't feeling well. Providing compassionate and efficient care is at the heart of what we do, and it's wonderful to know our efforts made a difference. Rest assured, we'll continue to prioritise cleanliness, care, and prompt service to ensure your mum and all our residents feel safe and well looked after. If there's ever anything more we can do, please don't hesitate to let us know.