Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel Overdene House is not operating as it should as the wellbeing and care of our residents is of utmost importance to us. Personal care is person-centred to ensure the most appropriate way to meet a person's needs, and we find that often residents enjoy their loved ones to be actively involved in delivering care alongside home staff. A member of the management team is in the home every weekend and we operate an on-call facility too with the names of the management team displayed in the home. Should you wish to discuss your loved ones' care, please do liaise with the home manager who operates an open-door policy and would be happy to help.