Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient, and that we've been able to support both your mum and your family throughout her time with us. Communication and creating a welcoming, homely environment are key to our approach, so we're delighted to hear that this has been your experience. We're also pleased that your mum enjoys her room, the common areas and the many activities we offer. Knowing she's in a place where she's well cared for and comfortable is exactly what we strive to achieve. Thank you for your recommendation and kind words. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.