We are deeply sorry to hear about your loss and the concerns you've shared regarding your mother's care. Please accept our heartfelt condolences during this difficult time. We understand how distressing this experience has been for you. As you are aware, in September last year, we addressed your concerns through our Complaints Procedure. We are committed to learning from all feedback and continuously improving the care we provide. If there are any further matters you wish to discuss, please do not hesitate to reach out to us directly.