Thank you for taking the time to share your review. We are truly sorry to hear that your experience did not meet your expectations. At Kilburn, we are dedicated to providing the highest standard of care for our residents, and we continuously review our staffing levels to ensure we meet their individual needs. We would appreciate the opportunity to discuss your concerns in more detail and work towards a positive resolution. Please feel free to contact us to arrange a convenient time to meet with our home manager. Your input is invaluable in helping us enhance our services and ensure the well-being of our residents. Thank you once again for your review, and we look forward to the opportunity to speak with you soon.