Whilst it is our company policy not to respond to details within reviews, this review is factually incorrect in multiple ways. 1. The Coppice does not accept residents with a 1-1. This resident was not discharged from hospital with a 1-1 as part of the assessment so would not have a member of staff with them consistently as part of the package of care. 2. On our electric care planning two members of your family were contacted following the incident. This is all logged and tracked. 3. Your grandfather was in the home for five hours. He arrived around tea time. You have made a very general statement that there are never staff around. Our manager and her team have provided outstanding care since 2013 and only had Good CQC inspections. This review is factually incorrect and is a shame to all the hard work put in by the team.