Thank you for taking the time to share your experience regarding your visits. We sincerely value feedback as it helps us continuously improve the care and services we provide. We are pleased to hear that you have generally found our staff helpful and accommodating and appreciated being able to bring your dog along to see your mum. We strive to create a welcoming environment for both our residents and their loved ones. However, I am very sorry to learn that your recent interaction with a member of our staff. We understand how important it is for families to have private time with their loved ones, particularly when discussing matters like power of attorney, and we sincerely apologize if this situation caused any frustration or upset. Please rest assured that I will address your concerns internally. We are committed to resolving this matter and ensuring that all future visits are positive and respectful for you and your mum. Thank you again for bringing this to our attention.