Thank you for sharing your thoughts with us. We're sorry to hear that your experience has not been as positive as we strive for. Providing the highest standard of care to our residents is our top priority, and we regularly review our staffing levels to ensure they meet the varying needs of those in our care. We are please to let you know that we're in the process of upgrading our telephone system, with the new setup set to roll out very soon. We're confident this will make communication easier and enhance the overall experience for residents and families. We'd really value the chance to discuss your concerns further. Please don't hesitate to reach out to arrange a meeting with our home manager at a time that works best for you. Your review is incredibly important to us, and we're committed to making improvements wherever we can. Thank you again for taking the time to leave a review, and we hope to speak with you soon.