Thank you for your kind feedback and for recognising the care and dedication of our team. We are pleased to hear that your sister has been well looked after and that you are happy with the level of communication and support provided. In our continuous effort to improve, we have recently enhanced the overall environment by refurbishing communal areas to create a more comfortable and welcoming space for our residents. Additionally, we have introduced a wider range of daily activities tailored to residents' interests and abilities, including music therapy, art workshops and more structured group exercises, and weekly trips in the community ensuring everyone stays engaged and active. Your feedback motivates us to continue providing the highest level of care, and we are grateful for your trust in our service.