Thank you for your review. We're delighted to hear that you find Townsend Manor welcoming, clean, and well-maintained, and that our team's kindness and vigilance have left a positive impression. It's also reassuring to know your family feels confident that your mum is in the best place for her needs. We would like to assure you that we are always staffed in line with regulations to ensure the safety and care of our residents. While there may occasionally be busy moments, our team works tirelessly to meet the needs of every resident as promptly as possible. We also continually review our staffing levels to maintain the high standard of care that Townsend Manor is committed to providing. We're grateful for your understanding and your thoughtful observations, as they help us improve and refine our service. Please don't hesitate to reach out directly if you'd like to discuss this further or share any additional thoughts.