Thank you for your review and for highlighting both the positives and areas where we can improve. We're delighted to hear that you're happy with the care your mother receives and that our staff's dedication stands out to you. We understand how important reliable services are in ensuring a smooth experience. While occasional technical issues may occur, we always work to resolve them promptly to minimise any disruption. We also continuously strive to ensure communal areas are well-supervised to provide comfort and support for all residents. Your insights are greatly appreciated and help us in our commitment to providing the highest standard of care. If there's anything further we can assist with, please don't hesitate to get in touch.