Thank you for sharing your feedback about Townsend Manor. We value hearing from residents and their families as it helps us maintain the high standards of care and service we strive for. We're sorry to hear you feel some aspects of the home, such as the upholstery, could be improved. Ensuring a clean and comfortable environment is a priority, and we are actively reviewing these areas to ensure they meet our expectations. We appreciate your kind words about our carers and are committed to ensuring all team members provide consistent, compassionate care to all residents. We're delighted to hear you enjoyed the Christmas events, which were part of our ongoing efforts to create engaging and meaningful activities for our residents. We are continually refining our programme to ensure it caters to the diverse needs and preferences of everyone in our care. Thank you again for your feedback. If you have further concerns, please contact our management team directly.