Thank you so much for your heartfelt and thoughtful review. We are truly honoured that your dad has been with us for over five years and that the care and support he receives have met your family's expectation. We deeply appreciate your recognition of the support you, as a family, receive from us - communication is key, and we're so glad you feel well-informed. Thank you for calling our staff 'unsung heroes' - their dedication to caring for residents as if they were their own family means the world to us. We're grateful for your trust, and we're committed to continuing to provide excellent care for your dad.