Thank you for sharing your feedback about your father's experience at Townsend Manor. We greatly value input from families as it helps us refine our services and ensure the needs of residents and their loved ones are met. We understand your concerns regarding fee increases. These adjustments are part of our commitment to maintaining high standards of care and are outlined in the contract provided before families decide to join us. While we know these changes can be challenging, we remain committed to clear communication and delivering value for our residents' care and comfort. We're pleased to hear you've recognised positive aspects of your father's experience, including his independence and the compassionate care provided by our team. Head office contact details are included in all correspondence to address concerns directly. Your feedback has been shared with senior management, and we're reviewing how we engage with families to ensure concerns are addressed swiftly.