Thank you so much for taking the time to share such a glowing and heartfelt review. We are deeply touched by your kind words and honoured that your mum felt so at home during her time with us. It's wonderful to hear that she often thought she was staying in a hotel - that is exactly the warm and welcoming atmosphere we strive to create for all our residents. It means so much to us to know that the bonds our staff formed with your mum made her feel special and part of a family. These relationships are the heart of what we do, and we're so glad they brought comfort and joy to her time here. We're also pleased to hear you appreciated the different spaces we provide for residents and their loved ones to connect, from the homely lounges to the cafe with its endless supply of hot drinks and freshly baked cakes. Thank you for recommending Cramond Residence so highly. It was an honour to care for your mum, and we will always cherish the memories of her time with us.