Firstly, I would like to take this opportunity to thank you for your review of the lodge, the team and your overall experience, I am sorry to hear that there are certain departments/areas that you feel need to be improved but I truly welcome this feedback as it will enable us to improve these areas going forward in the hope we can offer a better experience to our residents. I am thankful for your review and would like to reassure you that we, as a team, will do our best to continue to develop and improve our standards and quality here at the Lodge. Kind regards, Lodge Manager