Thank you for your kind words about the home. When you next visit, please either speak to me or one of the nurses so we can update on your mother's care needs, mobility, hearing, etc. We have at least two nurses working every day and I'm here Monday to Friday. Our receptionist can assist you to set up a Direct Debit to make your life easier. Thank you for your suggestion of a secure post box into our reception, we will look into that. I will pass on your praise for the domestic and care teams.