Thanks for taking the time to leave your review. It's lovely to hear how you feel supported by the team at the home. We understand your concerns have recently been brought to management's attention as part of the relatives and residents meeting, and thank you for your patience whilst these changes are actioned within the home. Your feedback is very important to us, and if you'd like to raise anything further, please get in touch with the General Manager who will be happy to help. Kind regards, Barchester's Customer Feedback Team.