Thank you so much for your thoughtful and positive feedback. We truly appreciate your kind words about the compassion and care provided by our team and the efforts we put into recording and monitoring to ensure the best possible care for our residents. It's always encouraging to hear that these aspects are recognised and valued. We're also grateful for your suggestion regarding providing more informative sessions for families, such as advice on communication with Alzheimer's patients or updates on treatments for neuro-degenerative conditions. This is a fantastic idea, and while resources can sometimes be a challenge, we will certainly explore the feasibility of incorporating such sessions to support families further. Thank you once again for your insight and support, it means a great deal to us.