Thank you so much for taking the time to share your thoughtful and heartfelt feedback. We are sorry for your loss and send our deepest condolences to you and your family during this difficult time. It is incredibly touching to hear about the positive impact our team and the environment had on your mum during her time with us. We are so glad that she was able to spend her days socialising in the lounge with other residents and that our approach helped to improve her mental well-being. Knowing that we could make her final days more comfortable and meaningful is truly humbling for us. Your kind words about our staff, particularly regarding the care and support they provided during such a challenging time, mean so much. We will ensure that your appreciation is passed along to the team. Thank you again for your thoughtful message.