Thanks for taking the time to share your experience with us. Sadly we have had an occasions recently where a planned entertainer who was scheduled to come to the home had to cancel last minute, we understand how disappointing this can be and our activities team will always try to replace the planned activity for something else as quickly as possible. Getting to know individual preference of what residents like to do during their day is important to us, if your mother-in-law has a particular activity which she would like to take part in, please share this with the team as this will allow our team to factor this into their timetable where possible. Kind regards, Barchester's Customer Feedback Team.