Thanks for taking the time to leave your review, it's lovely to hear that you are happy with your aunt's care at our home. We are sorry to hear that you are facing challenges with the laundry within the home, there are additional team members joining the team shortly who will be able to support in the laundry department, if you do face any further issues with missing items when they return from the laundry, please do flag to one of the home team so they can support right away. Kind regards, Barchester's customer feedback team.