Thank you very much for your review, it is an absolute pleasure supporting your mum. The staff and I are always here for the residents and family members - it is absolutely paramount to maintain positive relationships with family members, working together to achieve the best possible outcomes for your family members and ensuring their care needs are met and promoting person centered care. We are open to feedback and suggestions to support improvement for our home and our residents, we hold regular residents meetings where family and friends are invited with a selection of tea, coffee and biscuits and you are all welcome to stay for lunch and spend time quality time with your loved ones.