We take all feedback very seriously. The care and wellbeing of our residents is always our principal priority. The LA has carried out an inspection around any safeguarding's and complaints and this has been closed with no action. Please be assured we have daily cleaning and deep cleaning programmes in place, which are adhered to. All our homes have nurse call systems in place for the safety of our residents, we understand the sound may be undesirable however it is essential. Our rooms are also fully furnished; however, we do recommend families bring items to make the room personal and familiar for the resident. We are sorry that your expectations were not met.