Thank you for taking the time to leave feedback for Ancasta Grove and for bringing your concerns to our attention. I understand these concerns are historic and were resolved at the time. Please be assured should you have any further concerns to speak with the Home Manager or alternatively you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. I can confirm a meeting has been arranged for Monday with the Home Manager and the Next Of Kin to raise any ongoing concerns. The care and support to our residents and families is of the upmost importance to us and we want to ensure we are addressing all concerns. Thank you once again. Best wishes.