Thank you for taking the time to leave a review regarding Roseberry Court and your kind words you have said about the staff. I am sorry to hear that you felt that the home ran understaffed which impacted on your loved one’s daily living of care including not being able to have a shower daily. Our staffing levels are reviewed regularly, and these are based upon the dependencies of all the residents living in our care, we work hard to ensure that our staffing levels do not go below the agreed establishment hours. We have had a positive recruitment drive in the home and can inform you that the home is currently fully staff with experienced colleagues and the home has not used any agency staff for several months. The management regularly review the needs of the residents who reside within the home and ensure that the correct levels of care are provided. We always ensure that we communicate with relatives when we notice changes to their loved ones needs and may possibly need to move to a more suitable area of the home.