Thank you for your review. We do take reviews such as this seriously. Our ratings are based on the positive experiences of residents and their families. We at the time of your Grandad's stay had not experienced any shortages of staff. During mealtimes, we aim to promote and maintain independence, whilst providing support and encouragement where this is required. You had made us aware you would be looking for another home for your Grandad. This was due to wanting somewhere closer to home.  To support you with this, the social worker arranged for an assessment to take place, which you and your family were informed of. I apologise that your experience was not as positive as others that we have received. Had you of raised any concerns at the time of your Grandad's stay here, we could have supported you with finding clarity and a resolution. Your Grandad was a pleasure to care for, and we hope he has settled well. The team and I wish you and your family well for the future.