Thank you for taking the time to review Glendale and we are pleased that you rate our cleanliness as excellent. We are sorry for the loss of your sister and our apologies that our normal high standards of service have not been met. I have discussed your feedback regarding clothing and your sister's personal possessions with our housekeeping team. I have also spoken to our team about your comments and we are always happy to receive feedback to ensure our care and aspects of day to day life are to our residents' and their loved ones' satisfaction.