Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.