Firstly, I would like to thank you for bringing your feedback to our attention I really do apologise you experienced this during your stay at Mountview Care Home. Our staffing teams aim to provide the best quality care and experience to all our residents within our home, we also take concerns and complaints very seriously and if this had been brought to the attention of the home, we could have carried out a full investigation. If you would like to make a formal complaint please contact a member of our team.