Thank you for taking the time to review Oakwood Grange and we are pleased that you rate our cleanliness as excellent. We appreciate your kind feedback regarding our team, which I will pass on. We support our residents with personal care and dressing when needed, but respect our residents' independence to change their clothes if they wish. The care and safety of our residents at Oakwood Grange is our priority, and we aim to send a member of our team to accompany residents to the hospital, this is not always possible if it would reduce optimum staffing levels.