Thank you for taking the time to leave a review for Hampstead Court. We take all feedback as an opportunity to learn and take corrective action when something is not right. I can confirm that we have reviewed the staffing allocation to enable more visibility of staff on the floor, and would also be happy to meet with you to discuss other methods for accessing staff, and around ensuring your loved one attends chosen activities. Avery Hospitality Services Manager has reviewed and in process of correcting all catering related issues, and will continue to monitor this. Please accept our apologies that the Home has not met the standard expected. The team at Hampstead Court are dedicated to ensuring we meet the highest standards and we hope the actions taken will improve the quality of service for you and your loved one.