Our staff are committed to providing the highest standard of care. We take all concerns/complaints seriously, using them as opportunities for reflection and continuous improvement. Upon being made aware of this complaint, we commissioned an independent Health and Social Care consultant to conduct a thorough investigation. The findings confirmed no evidence of unprofessional conduct or poor practice in relation to the sad passing of our resident. As part of the investigation, external healthcare professionals who regularly support residents at Chestnut Court were consulted. They confirmed that they attended on a regular basis, no concerns were found. The investigation also determined that some of the claims made in the review were not factually accurate. Whilst this person was a resident, their care, respect, and dignity remained our utmost priority. We understand that losing a loved one is an incredibly difficult time, we extend our sincere condolences to the family during this time.