Thank you so much for taking the time to share such a thoughtful and heartfelt message. Your kind words mean more to us than we can express, and they serve as a beautiful reminder of why we do what we do. We are deeply grateful to have the privilege of caring for your mum and it is truly wonderful to hear that the care and compassion we strive to provide every day bring comfort to her and to your family. Knowing that she feels safe, valued and supported is the highest compliment we could receive. Your recognition of our team's patience, warmth and professionalism touches us deeply. I would also like to highlight the special mention of our team member who went above and beyond to ensure continuity of care for your mum while she was in the hospital. It is gestures like these-driven by genuine care and commitment-that reflect the heart of our team. Your gratitude inspires us to continue working hard to make every day brighter for those we care for.