We are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Rowans Care Centre is a caring place with compassionate and professional staff. Regarding your concerns about the staff, we want to emphasise that our team, including agency staff, receive comprehensive training to ensure the highest standards of care and we apologise if you have felt otherwise. As per the needs of the care service, there is an expectation that the manager has to spend time in the office due to their role-specific management duties, however, we will continue to monitor this and make improvements should we need to.