Thanks for taking the time to leave your review, and for your kind words in relation to our hard working staff. We're sorry to read of your concerns mentioned here, the home are continually making improvements and one of the focuses has been the food and feedback recently has been positive to these changes made. We've taken your feedback onboard, and shared this with the home, who will review their communication so that this can be improved for our relatives and residents as well. If there's anything further you wish to discuss, please let the General Manager know who's happy to have a chat, or you can email us at feedback@barchester.com and we can pass your message onto the home team. Kind regards, Barchester's Customer Feedback Team.