Thank you for your review. We understand how important it is for families to feel confident in the care their loved ones receive. We treat all residents with dignity and respect, and we take your comments regarding our care practice seriously. We ensure on assessment prior to admission we establish their needs and wishes and support them with maintaining their dignity and independence. If you would like to discuss any specific concerns further, please don't hesitate to reach out to us directly. Your input is important to us as we continuously aim to improve our services.