Thank you for taking the time to leave a review. I can confirm that staff do not use their personal mobile phones, the devices used to log care are work mobiles. Our call bells are monitored online and timings are reviewed, it can sound relentless when several residents call at the same time as the call bells ring throughout the whole home. I am sorry you felt that the care staff did not seem to care as this is not what we have witnessed there is lots of positive feedback from relatives and residents on how caring the staff are, which is confirmed in previous reviews. The home has an open door policy and any concerns raised are dealt with promptly, we welcome all feedback. I am sorry you did not receive a condolence card as this was sent beginning of January. Care and activities staff spent a lot of time over the 4.5 years with your relative, he will be sorely missed.