Thank you for your review. We are glad to hear that you feel your mother is safe and warm but are concerned that you are unhappy with other aspects of her care. We appreciate honest feedback from our families, because we always wish to do the best we can for our residents. As you can appreciate, we do have to take account of our residents wishes and this includes their participation in activities. However, you and I have spoken very recently and have agreed on an action plan to deal with your concerns. I will personally oversee this and keep you updated on progress. If you wish to have a face-to-face meeting at any time that you are visiting, please feel free  my door is always open! You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.