Dear Rachel,Thank you very much for your kind and detailed review. We are truly pleased to hear that your Nana is thriving and feels well cared for at Brynfield Manor.As a care home manager yourself, your positive feedback means a great deal to us. We understand how important communication and attentiveness are, and were glad that our team has been able to provide the level of care and responsiveness you expected.We will continue to strive to maintain these high standards and ensure every resident receives the best possible care.Thank you again for sharing your experience.Warm regards,Jason