We take all feedback very seriously. The care and wellbeing of our residents is always our principal priority. The LA has carried out an inspection around any safeguarding's etc. and the issue has been closed. Please be assured we have daily cleaning and deep cleaning programmes in place. Our menus are 4 weekly rolling and at each mealtime residents are offered at least 2 and most commonly 3 options for meals, if they do not like any of the options then we will always do our best to provide something they would enjoy. All our homes have nurse call systems in place for the safety of our residents, we understand the sound may be undesirable however it is essential. Our current prices for care are in line with our local competitors. All customers are made fully aware of these prior to care provision. We are sorry that your expectations were not met.