Dear Catherine,  We will look in to your concerns to improve our practice. We are glad  that you are happy with your Dad's overall care from current care facility. Apologies  for causing any distress from our care home and you are very welcome to come back to us for any further discussion. Thank you for your feedback and we  are happy  for any responsible authorities to view home with any suggestions or recommendations also to see our hard work and loving care  towards our residents .