Thank you for taking the time to provide us with your detailed feedback for Ventress Hall. We’re pleased to hear that, overall, you feel your experience has been positive, and that you’re satisfied with the care provided, as well as the food and staff.<br>We truly appreciate your insights on areas where we can improve. We understand the importance of ensuring all details, such as drink glasses and towels, are consistently available, and we’ll work to address this to provide a more seamless experience for everyone. We also recognise the concerns about lost items and the pressure on our staff. While the dementia unit presents unique challenges, we will review our approach to ensure items are better tracked and that our team has the support they need to focus on all aspects of care without feeling rushed.<br>Your comment about unsupervised residents during breaks is also valuable, and we will assess how we can improve supervision, ensuring that all residents are safe and engaged.<br>We’re glad to hear that the bagpipe performance was well-received, and we agree that more frequent activities can help keep our residents stimulated and living a fulfilling lifestyle. We’ll take this into account when planning future events to ensure that there are always opportunities for our residents to engage and enjoy their time.<br>Thank you again for your feedback. It is incredibly helpful as we continue to refine our services and make improvements where necessary. Please don’t hesitate to reach out if there’s anything else we can do to support you and your loved one. Best wishes