Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our staff have been able to provide the warm and welcoming care you expect. We appreciate you bringing up the concerns about your mum's cleanliness. We understand how challenging it can be when someone with Alzheimer's may be reluctant to accept help, and we're glad that things are improving now with the adjusted approach. It's wonderful to hear that your mum is more comfortable and accepting of the support she needs. Your feedback is valuable in helping us continually improve and provide the best care possible. If there's anything else we can do to support your mum or you, please don't hesitate to reach out. Best wishes.