Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention. It's incredibly important that we notice and address such issues proactively, and we'll make sure to bring this to the attention of the Home Manager and to ensure this is reviewed for your mum. Your comments help us enhance the quality of care we provide, and we are grateful for your input. If there is anything further, you'd like to discuss or any other ways we can support your mum, please don't hesitate to reach out to the Home Manager or you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. Best wishes.