Thank you for your kind words about our dedicated team and the care your sister receives at Bowood Court. It's wonderful to hear she feels happy, respected, and well looked after. We appreciate your feedback regarding the upstairs areas. Maintaining a clean and comfortable environment is a priority, and we are reviewing refurbishment plans, including carpets and window cleaning, to improve the space for residents and visitors. If you'd like to discuss anything further or meet our management team, we'd be happy to arrange a time. Thank you for your support, and we look forward to welcoming you again soon.