Thank you for sharing your feedback. I can understand how concerning it must be to have sentimental items go missing. While I have been the manager at Miramar since April 2024 and wasn't previously aware of this. I want to assure you that I take matters like this very seriously. I would like the opportunity to discuss this with you and understand more about your experience. Please feel free to reach out to me directly, and I would be happy to talk through any concerns you may have.